Canny is the accessible alternative to Enterpret

Both Canny and Enterpret capture feedback automatically, so you aren’t copying it between tools. Canny Autopilot reads your sales and support conversations in Gong, Intercom, Slack, and dozens of other tools. It pulls out the requests and problems, and deduplicates them as they arrive. Canny and Enterpret cover a comparable set of sales and support sources, where B2B feedback actually lives.

Canny adds a source Enterpret doesn’t have: direct feedback from customers. Through Portal’s boards, they share feedback and vote directly. Everything they share flows into Ideas, the home in Canny for all your feedback. There it sits next to what Autopilot captured, organized, prioritized, and tied to revenue. So you draw from your team’s tools and from your customers themselves, in one place.

Once feedback is in, it needs structure. In Ideas, you define the product areas and teams you care about. Feedback sorts into them automatically, with duplicates merged. The result matches how your product and team actually work. Every request lands with the person who owns it.

Enterpret organizes for you too, grouping feedback automatically with very little setup. The trade is control. Canny puts you in charge of the structure; Enterpret hands you a generated one.

Enterpret is built for deep feedback analysis at scale. It organizes millions of data points automatically. Analysts get dashboards and an AI assistant for studying feedback at a huge scale.

Canny gives you the analysis a product team needs to decide what to build. You define the themes that matter, and Autopilot tags feedback to them, with a trends report over time. You can segment by customer and plan, and weigh requests by customer demand and ARR. The reporting is built around the decision: ARR at stake, dealbreakers, and renewal risk by account.

The difference is purpose. Enterpret is built to study feedback. Canny is built to help you act on it. Most B2B SaaS teams don’t need to just study their feedback. They need enough signal to choose what is next, then ship it and tell customers.

Both tools connect feedback to revenue. The difference is what you can do with it.

Connect HubSpot and Salesforce to Canny, and every request carries its revenue context. You see the ARR at stake and the open pipeline riding on each request. You also see the revenue lost when customers churned over features you never shipped.

Sort your roadmap by the dollars in play. The work that protects the most revenue rises to the top, right where you prioritize and ship. Build the feature that moves the number, then tell the account owner the day it ships. Revenue is a decision input here, not a report you read after the fact.

Connect Canny to ChatGPT, Claude, or Cursor via MCP. This lets you work on your feedback without leaving your AI tools. Ask what your top accounts keep requesting. Pull every request tied to an at-risk renewal. Draft a roadmap update from your highest-revenue feedback.

And it goes both ways. Your LLM can read your feedback and write back to it. That means creating and updating requests, linking revenue, and managing views. Enterpret’s MCP can query your feedback, but it can’t change it. The read-and-write loop makes your AI tools a way to run Canny, not just ask it questions.

Enterpret is an internal intelligence layer. It gives your team insights, but it gives your customers nowhere to go.

Canny gives you a public portal where users submit feedback and vote. A public roadmap shows them what you’re building. Changelog updates share details about your latest releases. When you ship a request, the people who asked hear about it automatically. That visible loop turns feedback into retention. Customers see that you listened, and they keep coming back to tell you more.

Enterpret is quote-only, with contracts that start at around $30,000 a year. There is no free plan and no self-serve trial. Onboarding is an enterprise project, with custom models and taxonomy setup.

Canny starts free. Pro is $79 a month and has most of the features you’d need. Business pricing is custom for enterprise scale. Pricing scales with how many customers give you feedback, so it grows with you. You only pay more when you’re getting more value.

Canny’s pricing is generally a fraction of an enterprise analytics contract. Most teams are live in hours, not weeks.

ZeroFOX, a cybersecurity platform protecting more than 1,000 customers, uses Canny to turn scattered feedback into revenue-aware product decisions. Feedback and votes from their public Portal flow into Ideas automatically. Ideas mirrors how each product team works. So every request lands with the votes and the ARR behind it.